![]() Please read below for Sonic's suggested troubleshooting steps that solve the majority of "No Sync" issues. If the Broadband light on your RG is blinking and does not remain solid, this is a No Sync issue. A solid green broadband light indicates you have sync. The easiest way to check for sync is to look on your Residential Gateway (RG) for an indication of what the Broadband light is doing. This physical connection is referred to as "sync". I would be happy to be proven wrong with this, as I half expect these issues from a company with a woeful track record like LG and at least the picture is worth the money.If you have no internet access at all, you'll first want to determine whether or not you have a physical connection between you and Sonic. There is hardly any mention recently of LG Oled lip sync issues with the 2017 models outside of issues with Sonos devices. Where are all these forums? Whether you are looking at AVS or Sonos or wherever else, the lip sync issue with LG Oled always seems to be either years old and no longer relevant after a firmware update, or if more recent and on the 2017 models, followed by “I have a Sonos Playbar or Playbase”. Suggesting there will never be a fix for these TVs. Interestingly on other forums people have identified certain specific builds that have this issue and others that don’t even of the same model. The issue is inherent to certain LG OLED builds and I assume LG in general. I know they are there but my wife cannot detect them. In fact the Beam has reduced the sync issues to a tolerable level. ![]() My LG OLED has sync issues with any device via optical or ARC. ![]() How the Playbar can still not handle a dolby signal properly from an LG or Sony TV is beyond comprehension.īit unfair there - certainly for some LG TVs. Sonos don’t make TV’s, so they absolutely should be fixing compatibility issues with the biggest manufacturers TV’s. What makes it even more disappointing is that Sonos when it comes to Music Playback and services are so far ahead of Bose and other manufacturers that it makes it terrible that they are shooting themselves in the foot with something so basic like lip sync, and making people consider inferior products like Bose. Otherwise it wouldn’t now be across LG, Samsung and Sony and many people with other sound bars would be complaining as well. I don’t believe for a second that the problem is with the TV anymore. I think many of us are very disappointed in Sonos with this issue and the lack of any updates. I don't know ,sadly but Sonos looks for me more and more like bad idea. Maybe is too much but i expect it to work ,sorry for comparison but like my Bose devices -plug,play and forget. I appreciate help here ,appreciate offer to call and talk with technician but why i should spend hour or more on the phone(btw i coming home late ,no way i can make this phone call )? I(we) spend money on "premium" -top of the line devices. C'mon Sonos.First half baked Alexa implementation-ok,i turned off mic and i use Echo for voice control.Next ,immediately problems after AirPlay update, now Beam. Now i'm reading three days already about problems. Three weeks ago i bought two Play1 impatiently awaited Sonos to start selling Beam. I wanted to replace my Bose Tv bar with Beam and two Play 1. I am sorry,i don't want to be rude but i become very frustrated. which one ? Should we buy first to discover incompatibile models ? We should pay to become beta testers □ ? I know you can't test all TV models but if you know that specific models are problematic let us know. "Some LG TVs.some Samsung TVs.some cable boxes". People are spending way too much money to then not even have lip sync work properly to let this go. I would be surprised if something major doesn't come from this resulting in Sonos needing to label on their packaging incompatibility with LG OLED. If now HDMI ARC is also having the same problem then it is very problematic for Sonos, as other soundbars aren't having the same issue. Sonos blamed the optical port on the LG OLED and Sony XBR TV's and people didn't have much choice but to believe Sonos considering most soundbars from other manufacturers use HDMI ARC and it was hard to compare. You can look all around online and it is almost always an LG issue with Sonos specifically, not other sound manufacturers. Sonos total silence about any fix for this issue is very damning. Surely you guys test this when you know theres a known issue (that I didnt know about.) Maybe a disclaimer is required for Beam and LG TV's But I'm not paying that kind of money for a lipsync issue in 2018. Less of a problem with netflix via LG OS but still noticable.Ģ) Alexa cant turn the television on of off either. I have similar problem with my LG TV, Beam connected to LG via supplied HDMI cableġ) Lipsync issues with free to air using native tuner.
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